TERMS AND CONDITIONS FOR USING THE SERVICES PROVIDED THROUGH THE IABILET.RO WEBSITE
This page presents the terms and conditions applicable to ticket buyers. For terms and conditions applicable to event organizers, please follow this link. For the privacy policy, please follow this link.
The services provided through iabilet.ro are intended exclusively for natural persons over 18 years of age and of full legal capacity, as well as for companies, regardless of their legal form. The individual user declares and guarantees that they are at least 18 years of age by simply accepting this agreement. Each user declares and guarantees that, according to the applicable legal provisions, the user has the right to use our services and to access the iabilet.ro website, and assumes full responsibility for the choice and use of our services.
1.1. This document containing the terms and conditions applicable to ticket buyers (hereinafter referred to as the "Terms and Conditions") establishes the conditions under which any person may access the Site or use in any way the services offered through it. The Terms and Conditions represent the contract concluded by you with the Site Administrator, so please read this document in full before using the services provided by our company.
1.2. Users understand and accept that using the Service, purchasing a ticket on the Site, and continuing to access or visit the Site constitute complete and unconditional acceptance of the Terms and Conditions.
1.3. If you have any questions regarding the content of the Terms and Conditions, the obligations provided by this document, or any other questions related to the Services, you can communicate them via email to [email protected].
1.4. For the purpose of the Terms and Conditions, the following terms mean:
a) "Site Administrator" means Ia Bilet SRL, located at Bd. Pierre de Coubertin, No. 3-5, Office Building, 5th floor, Space E5-21, Sector 2, Bucharest;
b) "Site" or "iaBilet.ro" means the website www.iabilet.ro and the iaBilet mobile applications distributed through the GooglePlay platform (Android version) and AppStore (iOS version);
c) "User" means any person who accesses the Site or uses in any way any Service provided through the Site.
2.1. iaBilet.ro is an online ticketing platform (offering its users independent intermediate services). The orders placed on www.iabilet.ro are confirmed through a registration e-mail received after finalization of the order. The ordered tickets are sent as a PDF file via e-mail/SMS after the order is placed.
2.2. After successfully placing an order online, the user will receive the ordered tickets on the e-mail address he provided ( for example, if he purchased 4 tickets, he will receive a pdf file containing the 4 tickets), that he can later print in order to present them at the entrance of the event. The user can also present the tickets directly on the phone, option that we recommend. The access for the event will be allowed after the QR code on the ticket. The QR codes are unique and each code allows the access of only one person. Once the QR code is scanned, another person cannot use it again, not even at another entry, because all the scanners work in real time and are connected online.
2.3. Users can choose to receive commercial communications from iaBilet, such as promotional offers or event notifications, by voluntarily subscribing in the dedicated section on the homepage or during the ticket ordering process. Subscription is based solely on the user's explicit consent, which can be withdrawn at any time. If you no longer wish to receive these communications, you can easily unsubscribe using one of the following methods: (a) By clicking on the unsubscribe link included in each email received; (b) By sending an email to: [email protected], specifying that you no longer wish to receive any commercial communication. After unsubscribing, you will no longer receive any commercial communications from us, except for those necessary to complete and manage your orders or account, as well as those we are legally obliged to send you.
2.4. Simultaneously with the online purchase of tickets, the Site Administrator will show and separate the tax for the intermediate services provided, separately from the ticket price.
2.5. After being redirected to the payment processor, users have a maximum of 10 minutes to pay for the order, otherwise it will expire, and the selected seats can be occupied by another customer in the meantime.
3.1. The Site Administrator provides users with a single point of contact to facilitate direct and rapid communication regarding the services provided. This point of contact can be used for queries, clarifications or issues related to the use of the platform and is accessible via e-mail at [email protected].
3.21. The e-mail [email protected] which you can use to contact us in connected to a special ticketing software, similar to the one used my mobile companies. Our colleagues are taking the tickets one by one as they are being assigned to them and are answering in order to each ticket. Sometimes, given the large number of requests, it can take up to 7 days48 hours or longer for you to receive a reply, depending on the complexity of the request. WE assure you that all of our customers are equally important to us and that we do the best in order for you to receive an answer as fast as possible and to offer you a quality service.
3.32. The communication with our customers is exclusively written, in order to follow the discussion flow and be able to efficiently and quickly resolve the tasks. iaBilet.ro uses a ticket software used by Telekom companies, where each task is assigned to an account manager, watched by their colleagues and superiors. We encourage you to use the e-mail address above and thank you for your understanding!
For ticket purchase, the Site Administrator accepts the following purchase options:
Payments via debit or credit card are processed by the Site Administrator's partners for processing these payments (like Libra Pay PayU). Communication with the processor is done via a secure SSL connection, the transmitted data being encrypted. All information regarding the card will be processed exclusively by the online payment processer. By keeping the “Activate fast payment” option active, present in the online payment form made available offered by the processor, the user agrees to activate the service through which he can later pay just by entering their CVC2/CVV security code. American Express Card owners can use a PayPal account. Card payments are subject to online platform operation fee for the order paid by card. The actual payment amount will be displayed before you are directed to the payment processor page.
If the users have a Vodafone Plan, they can choose to pay their tickets on the Vodafone bill. The amount paid to iaBilet will be shown in the monthly telephone bill. The charge will be processed in euro , and the customer will be able to pay for it in LEI, at the BNR exchange rate from the day of the billing.
The charged amount is calculated in euro using the BNR exchange rate from the day the order is made and it includes a online platform operation fee, listed separately in the payment summary.
The maximum cost for a transaction is 30 euro; an additional limit of 200 euro exists for all the payments over the course of one month.
Payment via PrePay Vodafone cards is not available, the payment is only for the Vodafone Plan.
If the users have an Orange Plan or a PrePay Card, they can choose to pay their tickets on the Orange bill or they can choose the cost to be deducted from the PrePay credit. The charge will be processed in euro , and the customer will be able to pay for it in LEI, at the BNR exchange rate from the day of the billing and includes an online platform operation fee, listed separately in the payment summary.
For those who have a monthly Orange Plan, the order charge will be found on the monthly telephone bill. This charge will be shown in euro, and the customer will be able to pay for it in LEI, at the BNR exchange rate from the day of the billing.
For the PrePay users, the TVA of the tickets will not be deducted from the TVA of the recharging of the card.
The maximum cost for a transaction is 30 euro; an additional limit of 100 euro exists for all the payments over the course of one month.
The payment amount will be calculated in euro using the PayPal exchange rate from the day of the order. An online platform operation fee is added to the order price, with its amount indicated at the end, before the payment is made, and listed separately in the payment summary before you click 'Pay now' in the PayPal platform. This fee is added on top / extra, meaning it is shown separately and is owed in addition to the ticket price to the Site Administrator.
You can e-mail your request at [email protected] and you will receive the transfer data.
The delivery is done quickly by a fast delivery service courier. All orders places before 15:00 will be handed to Fan Courier delivery service in the same day, the delivery being done in 2 working days as a rule. Please keep in mind that in exceptional situations, such as extreme weather conditions or Black Friday promotions, there may be delays. After handing the envelope to the delivery service worker, the customer will receive a notice on the provided e-mail with the delivery number given by the delivery service.
ATTENTION: If you opted for delivery of the tickets and after 7 days from placing the order you refused the order or the delivery person did not manage to get a hold of you or iaBilet contacted you and you did not answer, your order will be cancelled.
ATTENTION: Tickets ordered by delivery in physical form cannot be lost. IA BILET will not replace them with other tickets and will not take responsibility for this kind of incident. In the case you lose your tickets, you will have to buy new ones. To avoid this kind of incident, we recommend you buy electronic tickets, which can always be found on the IA BILET app available in App Store or Google Play.
The delivery fee is paid by the customer exclusively, following the personal decision to purchase tickets by delivery and it’s explicitly indicated in the order flow. The shipping fee reflects the current offer of our partner Fan Courier Express SRL. The areas that are not covered by Fan Courier will have an extra charge for every extra kilometer from the nearest Fan Courier work point.
The delivery fee can be greater if you live in an area not covered by Fan Courier. This fee depends on the area you live and where you want the shipment to arrive.
During legal holidays,the Site Administrator can limit the delivery option for its orders.
5.1. ATTENTION: in case of cancelation of the order or of the event, iaBilet will only refund the ticket charge, and will not refund the fees of intermediate services of the order (including the ticket issuance fee), the online platform operation fee, and the related services upon order completion.
Canceling an order and getting a refund can be done by using iaBilet.ro/anulare.
In the case you opt for a refund in your bank account, please provide un a Romanian IBAN or a PayPal account. iaBilet will not make refund in foreign bank accounts or Revolut accounts.
5.2. ATTENTION: This tool will cancel all the tickets in an order. You cannot cancel your order partially.
5.3. ATTENTION: Customers who ordered tickets and paid by card 6 months or longer prior to the moment they want to cancel must provide an IBAN in which to receive the money. Libra Pay or PayU, the payment processors with which the Site Administrator works, can automatically refund only orders done with a maximum of 6 months prior to the cancelation request.
5.4. ATTENTION: For some events, the organizer is free to forbid ticket cancellation. The purchase of tickets is excluded from the right of retraction stated by OUG 34/2014, in conformity to art. 16 lit. l) from the normative act mentioned above.
5.5. ATTENTION: Some event organizers that we work with have decided that in the case an event is cancelled, a refund will be made after 14 calendar days from the date of the cancellation announcement*, through the Site Administrator or through another ticketing agency. In the unhappy case of cancellation of one if these type of events, you will be informed via e-mail and the money will be refunded according the the organizer’s wishes. Attention, only the value of the tickets is refunded, not the commissions added on top of their price.
(*) by way of derogation from the above, for the events that were to be held during the period in which the right to organize events is suspended in the context of the crisis caused by COVID-19, the special provisions of art. 5.15 of these Terms and Conditions, as well as the legislation adopted by the authorities for this purpose.
5.6. ATTENTION: Refunds for canceled orders or events whose tickets were paid on the Vodafone and Orange invoice is done by adjusting the amount on your invoice from the month following the date on which the refund was made. More precisely, if the cancellation was made in August, the adjustment will be made on the invoice from September.
5.7. ATTENTION: Refunds will not be made via postal mandate. In the case you purchased the tickets and paid at delivery or purchased them from one of our physical points and you have no IBAN account where the money can be refunded, we recommend you speak with a friend or family member and use their account. Thank you for understanding.
5.8. ATTENTION: Some events on the site have the intermediate services tax (regardless of its nature) included in the displayed ticket price.
The services provided by the Site Administrator, including ticket issuance and intermediation services, online platform operation services, and related services (such as the electronic ticket communication fee via SMS) offered to the ticket buyer through the online platform, are exempt from the right of withdrawal regulated by Government Emergency Ordinance (GEO) 34/2014, in accordance with Article 16(a) of the aforementioned regulation.
The price of these services is displayed from the event page and follows the buyer through to the final payment page, being distinctly highlighted. No additional price or fee is added to the order total without being displayed.
The ticket buyer explicitly agrees to the commencement of the services provided by the Site Administrator, namely the intermediation services (including ticket issuance), online platform operation services, and related services upon order completion. The ticket buyer acknowledges that, by completing the order, they will lose their right of withdrawal due to the full execution of the contract by the Site Administrator for all and any of the aforementioned services.
According to the terms and conditions agreed upon at the time of ticket purchase, for certain events on the website, the fee (regardless of its nature) or the price of intermediation services (ticket issuance services), the online platform operation fee, etc., is added on top of the ticket price. In other words, the amount you pay covers both the ticket price and the price of the aforementioned services.
In the event of an order or event cancellation, the Site Administrator will refund only the ticket price, not the price of the intermediation services (including the ticket issuance fee, etc.) or the online platform operation fee associated with the purchase.
The tax of intermediate services (including the ticket issuance fee), the online platform operation fee, etc is not refundable, this service being done successfully at the moment of purchase and is not conditioned by the actual event taking place.
5.9. The purchased ticket can be returned or exchanged only if the organizer of the event accepts and only in compliance with the conditions of point A below, unless the respective event is canceled (no longer takes place), in which case the return of the ticket and the refund of the amounts paid will be carried out according to letter B below or the applicable legal provisions (*), as the case may be. Refund requests received on the date of the event (or on its first day, in the case of a festival) will not be considered under any circumstances.
A. The refunding of the ticket can be done respecting the terms and conditions you are about to read, after sending the request to [email protected]:
If the refund request is done with at least 14 days before the show date (or the first day of it, if it’s a festival), following the refund, the customer will receive a voucher for the whole charge (excluding other taxes, fees, charges paid by the customer, including, but not exclusively, delivery fee, reservation fee, etc). The voucher can be used to buy tickets to other event through www.iabilet.ro.
If the refund request is done with at least 7 days (but at most 14) before the starting date and hours of the event (or the first day of it if it’s a festival), the customer will receive either 70% of the ticket charge (excluding other taxes, fees, charges paid by the customer, including, but not exclusively, delivery fee, reservation fee, etc), either a voucher for the same amount(determined accordingly to the terms mentioned above). The voucher can only be used to buy tickets for other events on www.iabilet.ro.
If the refund request in done with at least a day (but at most 7) before the date of the event (or the first day of the event if it’s a festival), the customer will receive, as a result of the ticket cancellation, either 50% of the ticket charge (excluding other taxes, fees, charges paid by the customer, including, but not exclusively, delivery fee, reservation fee, if applicable etc), either a voucher of 70% of the amount paid as the ticket price (excluding other taxes, fees, charges paid by the customer, including, but not exclusively, delivery fee, reservation fee, if applicable etc). The voucher can only be used to buy tickets for other events on www.iabilet.ro.
In all the situations mentioned above, the intermediate services tax provided by the Site Administrator is not refundable and is not taken into account when determining the value of the voucher. The option for voucher / refund belongs to the ticket buyer.
The moment the customer makes the refund request, he will be fitted in one of the three scenarios above (1-3) without being able to combine or cumulate them. In other words, if the request is done 10 days prior to the event, the customer will benefit exclusively of the point 2 scenario (without cumulatively acquiring the rights mentioned in point 3 above).
B. If an event in cancelled, please send your request rearding the event to [email protected] and to the e-mail address of the organizer of event. The Site Administrator will collaborate with the organizer of the event regarding refunding the tickets value, but can’t guarantee about it and has no obligation in refunding the ticket without a previous agreement to the organizer. Basically, depending on the moment of the request, the refund will be made by the organizer if the Site Administrator already transferred the earning from the event in their account, or by the Site Administrator, if the organizers agreed to make refunds, in a maximum of 15 work days, only by bank transfer. To elimin any doubts, the Site Administrator and the organizers are mentioning that the refund will not include other taxes, fees, charges paid by the customer, including, but not exclusively, delivery fee, reservation fee, etc.
(*) by way of derogation from the above, for the events that were to be held during the period in which the right to organize events is suspended in the context of the crisis caused by COVID-19, the special provisions of art. 5.15 of these Terms and Conditions, as well as the legislation adopted by the authorities for this purpose.
5.10. Ways to receive your refund based on your option of payment for the tickets, after the request has been sent to [email protected]:
If the tickets were purchased via card or paypal, the refund will be made in the account from which the initial paymend was made;
if the tickets were purchased via Vodafone or Orange, the refund of the amount representing the value of the tickets will be made my adjustment on the monthly bill from the telephone operator's account;
of the amount representing the value of the tickets will be returned from the telephone operator's account by adjusting the monthly invoice;
if the tickets were purchased via delivery, via one of our physical points (find the list here: https://www.iabilet.ro/puncte-de-vanzare/) or other partners of the Site Administrator, the refund wil be made in a LEI account within 14 working days (the owner being the physical person) provided at [email protected].
5.11. In the case of theft or loss of the online tickets, the customer must communicate this information to the Site Administrator at [email protected], regarding replacement of the tickets. If the customer doesn’t make the replacement request in the needed time, the Site Administrator will not take responsibility for another person using the tickets or the impossibility of the customer of participating at the event because of the lost or stolen tickets.
5.12. Under no circumstance can tickets be returned after the event took place.
5.13. In all situations where the user files a compensation claim under the Flex-EnGarde insurance policy, the tickets associated with that claim will be canceled. Regardless of the insurer's decision regarding the compensation claim, the ticket buyer understands and agrees that those tickets can no longer be used for entry to the event. Furthermore, the buyer waives any claim against the Site Administrator concerning these tickets, including a refund of the amounts paid as their price. The only remedy available to the buyer is the compensation due from the insurer under the conditions regulated by the insurance policy.
5.14. During the COVID-19 pandemic (including during states of alert and emergency), authorities implemented measures to prevent the spread of the new coronavirus and to ensure that activities in the cultural sector could proceed in safe sanitary conditions. In the context of these measures, many events scheduled for 2020 and 2021 were canceled or rescheduled.
Event organizers were required to comply with restrictions mainly imposed by decisions from the Department for Emergency Situations, as well as by other authorities with responsibilities in this area.
The decisions to reschedule or cancel events were made exclusively by the organizers, without the involvement of IA BILET SRL. The choice between rescheduling or cancellation was unavoidable given the authorities' measures to combat the spread of COVID-19, and this is not attributable to the event organizer or to Ia Bilet SRL. Event organizers alone have the authority to decide on refunds for purchased tickets and the conditions under which this refund process occurs. Our company acts solely as an intermediary within the limits of the mandate granted by the event organizers and does not make decisions regarding event cancellations/rescheduling or ticket price refunds.
If you disagree with the organizer's decision (as communicated by Ia Bilet on their behalf), please address the situation directly with the respective organizer (listed on the ticket).
The issuance of vouchers and/or refunds of the amounts paid for the respective tickets will be handled by the organizers in accordance with Emergency Ordinance No. 70/2020 regarding the regulation of certain measures, effective May 15, 2020, in the context of the epidemiological situation caused by the spread of SARS-CoV-2, for the extension of certain deadlines, and for the amendment and completion of Law No. 227/2015 on the Fiscal Code, National Education Law No. 1/2011, as well as other normative acts, or with Emergency Ordinance No. 174/2020 for the amendment and completion of normative acts regulating financial support activities from non-reimbursable external funds, in the context of the crisis caused by COVID-19, as applicable.
6.1. At the request of event organizers, the Site Administrator may relocate your tickets to different seats, notifying you in advance and providing new seat assignments by email. Such relocations are due to event production requirements and may occur spontaneously, even a few days or a day before the event. Your purchased seats may be occupied by technical equipment, props, or relocated per the performing artist’s request. While rare, if you have been relocated and wish to request a refund, you may do so and receive the amount paid for the tickets.
6.2. The automatic relocation of a ticket buyer to seats other than those selected may occur during the ticket purchasing process, up until the order is finalized. This can be automatically executed by the software managing ticket sales due to high demand and concurrent access to the Site by a large number of users. Such a measure may be the result of objective circumstances, such as the overloading of the Site Administrator's servers or those of payment processors. The Site Administrator does not assume responsibility for automatic relocations caused by these exceptional situations and does not guarantee the availability of selected seats for the period mentioned in clause 2.5 above, and even less so after the expiration of the time allocated by clause 2.5. By purchasing tickets from the IaBilet network, Users accept the risk of being relocated to seats other than those selected, in the scenario described above. Users dissatisfied with the reallocated seats may contact the Site Administrator, in accordance with clause 3 regarding Customer Relations, within no more than 3 days from the ticket purchase date, but under no circumstances on the day of the event (or the first day of the event, in the case of a festival). Relocated users may choose either to request a new relocation, within the limits of available tickets, or to cancel the order and receive a refund for the canceled order.
6.3. In the event that Users, despite having paid for their tickets, do not receive them or any other relocated tickets as outlined in clause 6.2 above, due to the depletion of available tickets for the respective event, they may contact the Site Administrator to request a refund within 30 days of the transaction date. Users understand and accept that such situations arise from objective circumstances beyond the control of the event organizer or the Site Administrator and expressly waive any other claims against them, apart from the reimbursement of the amounts paid for the canceled order.
7.1. The resale of tickets purchased through iabilet.ro may be prohibited or restricted by certain organizers. Organizers who have prohibited or restricted ticket resale in any way reserve the right to cancel, either personally or through the Site Administrator, any tickets offered for resale by the original buyers, including on e-commerce or marketplace websites. They also reserve the right to deny event entry to holders of resold tickets, and will notify you of the action taken and refund the amounts paid for the canceled tickets. Please note that in certain situations, ticket cancellation will be enforced only if the resale price differs from the original price listed on the ticket (the price you paid). In all cases, it is recommended that you contact the event organizer for complete and accurate information regarding ticket resale restrictions.
7.2. If you can no longer attend the event, we recommend safely and transparently reselling your tickets through dăbilet.ro, the dedicated platform for ticket resale between users. This platform offers a secure transaction system, ensuring that tickets are correctly transferred and buyers receive guaranteed access to the event. Attention! Reselling tickets outside the dăbilet.ro platform may involve risks, including the potential invalidation of tickets by the organizer. We recommend that you comply with the organizer's terms and conditions and use only authorized resale platforms.
7.3. The Site Administrator assumes no responsibility for the validity of tickets purchased from any site other than this one. In this regard, we caution Users that by purchasing event tickets through channels other than the official ones publicly communicated by organizers, they risk acquiring counterfeit tickets (such as, but not limited to, duplicated tickets resold to multiple buyers in succession). Neither the Site Administrator nor the organizer will in any case compensate Users who are denied access to the event on the basis of such tickets.
7.4. Additionally, please note that the leisure service (the event, concert, or any kind of show for which you purchased a ticket) is entirely subject to the Terms and Conditions of its organizer. The organizer’s name is mentioned both during the purchase process on the Site’s pages and on each ticket sold. The organizer’s Terms and Conditions may contain additional restrictions applicable to the ticket buyer or event participant both during the purchase process (e.g., number of tickets available per IP/order) and at the event entrance (e.g., restrictions on certain items, substances, etc.). They may also include penalties, such as ticket cancellation without refund rights (in cases of fraud or scalping, but not limited to these). In such cases, the Site Administrator may be authorized by the organizer to enforce certain penalties (such as ticket cancellations). For clarity, the decision to apply these penalties is made by the event organizer, at their own responsibility, and the Site Administrator is exempt from any liability.
The data traffic associated with using the service is taxed according to the operator’s payment plan.
In the event of cancellation of an order or cancellation of an event, the buyer may be offered, instead of a refund of the amount paid, a refund voucher, issued and directly associated with the users’ account created on the iaBilet.ro platform. The refund voucher can be used for the purchase of tickets to any event available on the platform, within the limit of its value.
If the customer uses the refund voucher to pay for an order that is less than the total amount available on the voucher, the difference of the remaining amount is not lost, a new voucher for the remaining amount is automatically issued and made available in the user account in the ‘Vouchers’ section. This mechanism for issuing the remaining amount applies exclusively to refund vouchers associated to user accounts.
If a customer uses a voucher to purchase tickets and the whole voucher sum is not spent, the difference cannot be reimbursed.
The voucher can only be used for a singular order.
The voucher has a validity of 365 days from the date it was emitted.
The Platform provides two types of gift vouchers:
(i) Gift Vouchers purchased directly from the Website - After the order is finalised, the voucher is sent by e-mail to the buyer at the address indicated during the order process. The vouchers are valid for 2 years from the date of issue and allow for cash back. If the value of an order paid with such a voucher is less than the total value of the voucher, the difference is automatically returned as a new voucher and sent to the same e-mail address used for the purchase.
(ii) Personalised gift vouchers, manually issued, on request - These vouchers can be requested by any customer, natural or legal person, who wishes to purchase a larger number of vouchers. These vouchers are issued manually by our team after confirmation of the payment by Payment Order (PO). The validity of these vouchers is agreed with the applicant according to his/her preferences. Unlike vouchers purchased directly from the website, vouchers manually issued do not allow for change and any unused amount after placing an order is forfeited.
The Site Administrator reserves the right to cancel any vouchers suspected of being obtained through system fraud, as well as any tickets purchased using such vouchers.
iaBilet.ro can limit in real time the available number of tickets for an event when the demand (local or global) is high, in order to protect the network/ the platform from being overloaded and offering you the best experience possible. As the traffic get’s lower, the tickets will become available again, gradually. This method is common, so sometimes you will may see that some categories are almost sold out at one point, and after a few moments there are more tickets available.
The Site Administrator does not assume responsibility for the inability of Users to purchase tickets if they are blocked by the Ia Bilet system due to their association with potential bots or suspected use of automated scripts for purchasing tickets. In this regard, Users are cautioned that the Ia Bilet system incorporates automatic detectors for bots (or similar browser scripts) that purchase tickets using automated or semi-automated procedures. These detectors may block Users’ transactions if similar behavior is detected, with the software procedure being fully automated. In such cases, tickets will not be issued, and the transaction will not be successfully completed.
Users are obligated to use the iabilet.ro platform in good faith, in compliance with these Terms and Conditions, and with the law. Users must refrain from abusing the Site’s functions by using the Service contrary to its intended purpose and in violation of the Terms and Conditions.
The Site Administrator reserves the right to cancel tickets suspected of being obtained through the fraudulent use of the information system, as well as to suspend the provision of services to users who violate the above provisions.
Certain organizers may offer seats with limited visibility for sale through iaBilet.ro. These seats will be clearly labeled to indicate this limitation. Limited visibility seats do not guarantee the best concert experience. You may need to stand up to view the concert, or your view may be obstructed by railings, bar umbrellas, sound tents, or other elements, but not limited to these. Once purchased, these tickets cannot be returned, either before or after the event. The buyer assumes the limited visibility upon purchasing the tickets.
14.1. In accordance with the requirements of Regulation (EU) 2016/679 on the protection of natural persons regarding the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), as well as Law No. 506/2004 regarding the processing of personal data and the protection of privacy in the electronic communications sector, the Site Administrator will manage the personal data provided by users securely and only for the specified purposes. We inform you that the personal data they provide to the Site Administrator is processed for the purpose of optimally offering ticket sales intermediation services for events, including ticket issuance, online operation platform for orders placed by users, and related sevices, as well as for direct marketing purposes.
14.2. Each user, at their own discretion, provides some of their personal data in order to benefit from the services offered by the Site Administrator. Refusal to provide certain data may result in the inability to access certain services through the Site.
14.3. Your personal data may be disclosed to contractual partners of Ia Bilet S.R.L. involved in providing our services, such as courier service providers, accounting services, and payment processors.
14.4. In accordance with the General Data Protection Regulation, each user has the right of access, the right to rectification, the right to data erasure, the right to restrict processing, the right to object, the right to data portability, the right not to be subject to individual decisions, and the right to seek justice.
14.5. To exercise these rights, each user may submit a written request by mail to the site administrator’s address: Ia Bilet S.R.L., located at Bd. Pierre de Coubertin, No. 3-5, Office Building, 5th floor, Space S5.21, Sector 2, Bucharest, or by email to [email protected].
14.6. Attention Hard Rock Cafe and Beraria H customers: your name, phone number, and email address will be communicated to the venue to keep you updated about your reservation. If you notice that your data is being used abusively (for other purposes), please contact us. Thank you.
14.7. The Site Administrator processes Users' personal data in compliance with the Privacy Policy, which is an integral part of these Terms and Conditions.
15.1. iaBilet.ro is an online platform through which site users can purchase access tickets to events organized by show organizers. Consequently, all responsibility towards users regarding these events lies with the show organizers. They assume full responsibility towards ticket buyers for any delays, postponements, cancellations, or any other issues related to events whose tickets were sold through the IaBilet.ro platform, for holding these events under inadequate conditions or in conditions other than those publicly communicated by the organizer or provided by applicable legislation, as well as for any restrictions imposed on the events by third parties involved in their organization or by authorities. The organizer has the right to change the event details, with new information being announced through specific communication channels.
15.2. Therefore, the Site Administrator is not liable for any claims related to: the intensity or quality of the sound, visibility, seating arrangements in the venue, the artist's chosen setlist, cleaning services, food services, security, cloakroom, bars, but not limited to these. For any complaints regarding the mentioned aspects or any other matters related to the organization of the event, please contact the organizer.
15.3. The Site Administrator is not liable in any way or to any extent and bears no responsibility for the card payment processing service or for the Vodafone payment service. The Site Administrator is not responsible for any errors and/or fraud arising from or related to these services. However, although the payment services are entirely and independently provided and managed by our providers, the Site Administrator will take all reasonable measures to limit as much as possible the risk of such errors and/or fraud occurring.
15.4. To the maximum extent permitted by law, the Site Administrator does not assume any obligation or provide any explicit or implicit guarantee regarding the content of any kind on the Site, whether it is created by the Site Administrator, published on the Site by its contractual partners at their request, or offered by event organizers to be published on the Site (hereinafter referred to as the "Site Content"). The Site Administrator will make all reasonable efforts to ensure the accuracy and reliability of the Site and will attempt to correct errors and omissions as quickly as possible.
15.5. To the maximum extent permitted by law, the Site Administrator does not provide any warranties or assume any liability for the Site Content and, to the maximum extent permitted by law, cannot be held liable for any loss or damage that may result from the use of any part, sequence, or module of the Site Content, or from the inability to use it, regardless of the cause, or from the misinterpretation of any provisions within the Site Content.
15.6. Users understand and accept that the provision of the Ia Bilet service may be affected by certain objective conditions, and that any services offered through the Site are provided on an "as-is" and "as-available" basis, and Users use these services at their own risk. Users understand and accept that the Site Administrator is absolved of any liability in the event of any interruptions, disruptions, slowdowns, malfunctions, or errors in the operation of the Site, in the event of any technical errors of any kind or any errors in the provision of the service, and in any situation where it cannot be proven conclusively that such errors or technical issues are due directly and exclusively to the Site Administrator’s gross negligence.
15.7. The Site Administrator is not liable for the inability of Users to purchase tickets if they are blocked by the Ia Bilet system due to their association with potential bots or suspected use of automated scripts for purchasing tickets. In this regard, Users understand and accept that the Ia Bilet system incorporates automated detectors for bots or similar browser scripts that purchase tickets using automated or semi-automated procedures. These detectors may block Users’ transactions if similar behavior is detected, with the software process being fully automated. In these situations, Users understand and accept that tickets will not be issued, and the transaction will not be successfully completed.
15.8. In cases of force majeure and unforeseeable circumstances, the Site Administrator and/or its operators, directors, employees, branches, subsidiaries, and representatives are fully exonerated from liability. Cases of force majeure include, but are not limited to: malfunctions of the Site Administrator's technical equipment, lack of internet connection, computer viruses, cyber-attacks of any kind, unauthorized access to the Site’s systems, operational errors, strikes, pandemics, epidemics, etc.
15.9. Users expressly understand and accept that the Site Administrator is absolved, to the maximum extent permitted by law, from any liability for any kind of damages, whether direct, indirect, moral, including but not limited to, loss of profit, damage to honor and reputation, commercial damage, or other intangible losses resulting from the use of the service or any other aspect related to the service, as well as from the use of the Site Content in any way or any legal effects deriving from it.
iaBilet.ro can limit in real time the available number of tickets for an event when the demand (local or global) is high, in order to protect the network/ the platform from being overloaded and offering you the best experience possible. As the traffic get’s lower, the tickets will become available again, gradually. This method is common, so sometimes you will may see that some categories are almost sold out at one point, and after a few moments there are more tickets available.
16.1. For orders placed on behalf of a legal entity, fiscal invoices can be issued upon receiving a written request submitted by completing the form available here: www.iabilet.ro/facturi.
16.2. The request must include all complete and correct details: the order number or the name under which the order was placed, and complete billing details (company name, VAT number, Trade Registry number, registered office, bank account, the bank where the account is held, and the delegate).
16.3. The invoice for the ticket price is not issued by iabilet.ro, but by the event organizer on whose behalf we sell the tickets. Your request will be sent directly to the organizer by email.
16.4. If the fee for intermediation services is collected from the buyer, then the invoice for this fee is not issued by the event organizer but by the Site Administrator.
17.1. This section containing the terms and conditions of use for the VStage.ro website and the VStage service (hereinafter referred to as the "VStage Service" or "Service") establishes the conditions under which any person may visit or access the VStage.ro website, or use in any way the vStage services offered through the website.
17.2. The provider of the VStage Service is Ia Bilet SRL, located at Bd. Pierre de Coubertin, No. 3-5, Office Building, 5th floor, Space S5.21, Sector 2, Bucharest.
17.3. The content provider is the contractual partner of the Service Provider.
17.4. The User is you.
17.5. By checking the appropriate box on the Site, you declare that you fully agree with the terms and conditions of use of the VStage Service.
17.6. Through VStage, content providers offer users, on the date and time announced in advance, access to a live stream or pre-recorded audio-video material based on an access code.
17.7. VStage Service users understand and accept that the Service is merely an online platform through which content providers broadcast their own content, which is not in any way created, verified, or validated by the VStage Service provider.
17.8. An access code can be used only once. Keep it confidential and do not share it with anyone else. If it has already been used, you will lose the right to use it a second time.
17.9. The content transmission begins on the publicly announced date and time by the content provider. The materials broadcast are not recorded and/or stored by the VStage Service provider and cannot be accessed later.
17.10. Users understand and accept that:
The content provider is fully responsible for the content of the broadcast material;
The VStage Service provider is not responsible for any difficulties encountered by the user in using the Service that are not attributable to the Service provider, such as the user’s lack of an internet connection or a faulty internet connection;
Each content provider uses their own equipment to capture image and sound, so poor sound or image quality is not attributable to the Service Provider;
The content provider is fully responsible to the Service’s users for any delays, postponements, cancellations, or other similar issues regarding the broadcast of the content in the announced manner.
18.1. The purchase of services related to leisure activities, where a specific date of execution is provided, is exempt from the application of the right of withdrawal regulated by Government Emergency Ordinance No. 34/2014, in accordance with Article 16, letter l) of the aforementioned regulation. Therefore, you cannot request a refund for access codes or tickets purchased by exercising the right of withdrawal.
18.2. In accordance with Government Emergency Ordinance No. 34/2014 ("GEO 34/2014") regarding consumer rights in contracts concluded with professionals, and for amending and supplementing certain legislative acts, the consumer benefits from a period of 14 days to withdraw from a distance contract or an off-premises contract without having to justify the decision to withdraw and without incurring costs other than the direct costs of returning the products and any damages caused by the diminution of the product value resulting from its handling.
From the general rule established above, OUG 34/2014 regulates the following relevant exceptions for IaBilet.ro users:
The purchase of tickets for shows is exempt from the right of withdrawal regulated by OUG 34/2014, in accordance with Article 16, letter l) of this regulation.
Service contracts are exempt from the right of withdrawal after the complete provision of the services if the execution began with the consumer's prior express consent and after the consumer has acknowledged that they will lose their right of withdrawal after the complete execution of the contract by the professional, in accordance with Article 16, letter a) of OUG 34/2014.
18.3. If the product purchased through the website is not exempt from the right of withdrawal in accordance with the provisions of OUG 34/2014, the consumer benefits from a 14-day period to withdraw from a distance contract without having to justify the decision to withdraw, under the conditions regulated by the aforementioned regulation and in compliance with these provisions.
18.4. In exercising the right of withdrawal, the consumer is not obligated to specify the reasons for returning the product.
18.5. The 14-day period starts from the date on which the consumer or a third party indicated by them takes physical possession of the products. If the consumer places a single order for multiple products that will be delivered separately, the 14-day period starts on the day the consumer or a third party indicated by them takes possession of the last product. Intermediation services (including ticket issuance), online platform operation services, and related services provided by the site administrator through IaBilet.ro are exempt from the right of withdrawal. The ticket buyer expressly agrees to the commencement of intermediation services, ticket issuance, and related services upon order completion. The ticket buyer declares that they understand that by completing the order, they will lose the right of withdrawal as a result of the full execution of the contract by the Site Administrator.
18.6. To exercise your right of withdrawal from a specific contract, you must contact the economic operator selling the purchased products at the address provided by the site administrator and inform them of your decision to withdraw from the contract.
18.7. If the economic operator cannot be contacted for exercising the right of withdrawal, please communicate your request to [email protected]. The site administrator will forward it to the respective economic operator and provide reasonably necessary assistance to resolve the withdrawal request.
18.8. The consumer may exercise the right of withdrawal using the withdrawal form below or through any other unequivocal statement expressing their decision to withdraw from the contract. The withdrawal form or statement may be communicated to the economic operator by traditional mail or electronically (email). Use of the proposed form below is not mandatory.
Withdrawal Form
Based on Government Emergency Ordinance No. 34/2014 on consumer rights in contracts concluded with professionals, as well as for amending and supplementing certain legislative acts (published in the Official Gazette, Part I No. 427 of 11.06.2014)
Dear Consumers, please send this form back completed only if you wish to withdraw from the contract.
– To [insert the name, postal address, and, if applicable, the telephone number, fax number, and email address of the professional]:
– I/We () hereby notify you of my/our () withdrawal from the contract for the sale of the following products ()/provision of the following services ():
– Ordered on ()/Received on ():
– Name of the consumer(s):
– Address of the consumer(s):
– Signature of the consumer(s) (only if this form is notified on paper):
– Date: (*) Delete where inapplicable
18.9. The notification/declaration must include the consumer's details: name, postal address, phone number, email address, order number, and a clear statement expressing the decision to withdraw from the contract.
18.10. To meet the withdrawal deadline, it is sufficient to send the communication regarding the exercise of the right of withdrawal before the withdrawal period expires.
18.11. After sending the withdrawal notification, the consumer must return the products to the economic operator from whom they were purchased, to the address indicated by the operator, as soon as possible and without undue delay, no later than 14 days from the communication of the withdrawal notification.
18.12. The products you return must be in the same condition as received. You are responsible for any reduction in the value of the products resulting from handling other than what is necessary to determine the nature, characteristics, and functioning of the products. Returns of products that have undergone unauthorized interventions, show signs of wear or excessive use, scratches, shocks, or are missing accessories will not be accepted. The return must be made in the original packaging, with the original intact labels, the original warranty certificate (if issued by the manufacturer/distributor), and all documents delivered with the product.
18.13. In the case of a valid exercise of the right of withdrawal, the economic operator will refund any amount received from you, including delivery costs, except for additional costs incurred if you chose a delivery method other than the cheapest standard delivery method offered, without undue delay and, in any event, no later than 14 days from the date we are informed of your decision to withdraw from the contract.
18.14. The direct costs of returning the products are borne by the consumer.
18.15. The merchant will issue the refund using the same payment method as the one used for the initial transaction, unless the consumer has agreed to another refund method.
18.16. The economic operator may delay the refund until receiving the products or until receiving proof that they have been shipped.
18.17. For more details, please check the specific return policy of the economic operator from whom you purchased the product.
IA BILET SRL
Bd. Pierre de Coubertin, No. 3-5, Office Building, 5th floor, Space S5.21, Sector 2
CUI: RO30394071
J40/7745/2012
Share Capital: 1000 lei
19.1. Event organizers can also sell tickets directly through their own websites using the iaBilet Service or technical solutions provided by the Site Administrator.
19.2. In all such cases, the User understands and accepts that (a) these websites are beyond the control of the Site Administrator, and (b) the terms and conditions of use of the respective website apply equally to them.
19.3. Without prejudice to the above, we specify that organizers may implement and use various tools on these websites, including performance measurement tools for advertisements or monitoring how users interact with the organizer's website to maximize conversions from their paid campaigns, but not limited to these (such as pixels, trackers, Google Analytics). The use of these tools on the organizers’ websites is at their own risk.
The Site Administrator offers Users the option to purchase tickets with payment in installments, in accordance with the provisions below.
All individual users holding a valid debit or credit card can purchase tickets through the installment payment program.
Holders of valid debit or credit cards can choose, at the time of payment on the Site, to split the transaction amount into several equal monthly installments, according to the payment plan indicated during the order process. Placing an order with payment in installments represents the User's agreement to purchase the tickets corresponding to the order with payment in installments, under the conditions regulated by these Terms and Conditions.
The first installment will be paid on the date of placing the order, which is also the date on which the tickets purchased with payment in installments are reserved according to the order. For subsequent payments, the monthly installment amounts will be automatically withdrawn according to the due dates mentioned in the payment plan. If the automatic withdrawal of subsequent installments fails on the due date (due to reasons attributable to the User), it will be rescheduled as follows: periodic withdrawal attempts will be made for 15 calendar days after the due date. the automatic withdrawal will be retried three more times on three consecutive days. Please ensure you have sufficient funds on the card.
Refusal to pay any subsequent installment, either explicitly or implicitly, due to lack of funds, account unavailability, or any other actions leading to the debit/credit card issuing institution's refusal to withdraw the installment amount, will result in the cancellation of the transaction after exhausting the above attempts. In such cases, the ticket will be canceled if already issued, and if only reserved, the reservation will be canceled. Installments paid up to that point will be retained by the Site Administrator. The User is not entitled to a refund of the paid installments in any situation where the order/tickets are canceled due to non-payment of the full amount, i.e., all planned installments. Cancelling the order (including at the User's request) will result in the Site Administrator retaining all installments paid up to that moment.
Ownership of the tickets is transferred to the User on the date of payment of the last installment. The User will automatically receive the tickets via email after the final installment payment.
The debit/credit card issuer may charge fees/commissions in accordance with the terms and conditions imposed by the issuing entity or the online payment system. The Site Administrator is not responsible for the fees and costs charged by the debit/credit card issuing entities and/or the online payment system.
Contact Point for Authorities
21.1 In accordance with Regulation (EU) 2022/2065 on the Digital Services Act (DSA), the Site Administrator designates a single point of contact to facilitate direct communication with Member State’ authorities, the European Commission and the DSA Committee for the purposes of the application of the Regulation, as follows:
Provider: Ia Bilet S.R.L.
Registered office address: Bd. Pierre de Coubertin, No. 3-5, Office Building, 5th floor, Space S5.21, Sector 2, Bucharest
E-mail: autoritati[at]iabilet.ro
21.2. Communication with the contact point can be conducted in the following languages:
Romanian (the official language of the country where the Site Administrator is based);
English (a widely used language in the European Union).
21.3. This contact point is intended exclusively for the authorities of the Member States, the European Commission, and the DSA Committee in accordance with Article 11 of Regulation (EU) 2022/2065. The Site Administrator undertakes to respond to requests from the competent authorities in a reasonable timeframe and in accordance with applicable legal obligations.
Content Moderation Policies and Procedures
22.1. Policies and measures used for content moderation
The Site Administrator applies a content moderation process in accordance with the Regulation (EU) 2022/2065 on Digital Services Act (DSA), taking into account that:
Users (buyers) cannot post comments or other content on the platform (only event organizers can create and edit events).
Event organizers may upload information about their events, but final publication requires explicit approval from the Site Administrator.
22.2. Procedures and measures applied in content moderation
Content moderation is carried out through a pre-approval process structured as follows:
Generally, the content is published on the platform by the Site Administrator after reasonable vetting.
As an exception to the above rule, event organizers can create and edit events through the DIY module or through the admin panel.
The publication of events is contingent upon the approval of the Site Administrator, who must verify compliance with the platform's terms and conditions.
If an event is not approved, the event organizer is duly informed of the rationale behind the decision. The parties jointly take the required corrective measures to remove the reasons for the rejection decision and make the necessary changes to put the event on sale.
22.3. Algorithmic decision-making and human verification
The Platform does not use an automatized content moderation system.
All decisions regarding the approval or rejection of an Event are made by a member of the Site Administrator team.
There is no algorithmic or automatized decision-making process for moderating events.
23.1 The Site Administrator shall publish an annual transparency report in accordance with Article 15 of the Regulation (EU) 2022/2065 on the Digital Services Act (DSA).
The report shall contain information on:
Measures taken to moderate content on the platform;
The number and type of notices and complaints received, including those submitted by trusted flaggers and their resolution;
Decisions taken and time taken to solve the complaints,
Any other relevant information required by the Regulation.
The report shall also include information on:
The number of out-of-court disputes initiated under Article 21, the outcome of the proceedings and the average time taken to conclude the dispute;
The number of suspensions imposed under Article 23, distinguishing between: suspensions for provision of blatantly illegal content, suspensions for transmission of blatantly unfounded notices, suspensions for filing blatantly unfounded complaints;
23.2. Biannual report on users and safeguards (as per Article 24 DSA): The Site Administrator will publish every six months a report on the average monthly number of active recipients of the service in the European Union, calculated according to the DSA methodology.
23.3. The reports will contain classified information in accordance with the provisions of the DSA and will be publicly available in the "Transparency" section of the Platform.
23.4. For complaints about the way our colleagues deal with various situations please contact [email protected]
Internal complaint-handling system. Out-of-court dispute settlement
The Site Administrator provides users with an internal complaint resolution system in accordance with Article 20 of the Regulation (EU) 2022/2065 on the Digital Services Act (DSA).
24.1 The right to lodge a complaint. Users may lodge complaints free of charge and by electronic channels, for a period of at least six months from the date of being notified of a decision affecting access to the services, their content or their account.
24.2 Complaints may be made in relation to the following decisions of the Site Administrator:
Removing, blocking access to or restricting the visibility of a content.
Suspension or termination of the provision of services, in their entirety or in part.
Suspend or close a user account.
Restricting the ability to monetize content.
24.3 Filing complaints. Complaints shall be submitted by e-mail to [email protected]. The complaint must be reasonably precise and justified, stating the contested decision and the reasons why the user considers it to be unfounded.
24.4. Complaints resolution
Complaints are investigated in a timely, non-discriminatory, diligent and non-arbitrary manner.
Decisions are made under the supervision of qualified personnel and not exclusively by automatized means.
If the complaint contains sufficient grounds indicating that the decision was unfounded or that the information to which the complaint relates is not unlawful and does not violate the Platform Terms and Conditions, the Site Administrator will reverse the original decision without undue delay.
24.5. Notification of final decision
The Site Administrator will inform the user of the final decision without any undue delay. The User shall receive a response within 7 working days (if the law does not expressly allow a longer period), with the solution or rationale for the decision.
If the complaint is dismissed, the user will be informed of the reasons for the decision and of the possibility of an out-of-court settlement of the dispute in accordance with the applicable legal provisions. If the user is not satisfied with the resolution of the complaint, he/she may use the remedies available under the applicable law.
24.6. Out-of-court dispute resolution. The recipients of the service, including users and event organizers, who are dissatisfied with a decision made by the Site Administrator, are entitled to pursue out-of-court dispute resolution through a certified body, in accordance with Article 21 of Regulation (EU) 2022/2065 on the Digital Services Act (DSA). Information on the possibility of using such a certified body will be available in the footer of the main page of the platform. The provisions of this Article do not affect the right of users to challenge the decisions of the Site Administrator before a court of law in accordance with the applicable law.
25.1 The Site Administrator recognizes the Trusted flaggers designated in accordance with Article 22 of the Regulation (EU) 2022/2065 on the Digital Services Act (DSA) and takes the necessary measures to ensure priority of treatment of notices submitted by them.
25.2 Processing of Notices. Notices submitted by Trusted flaggers shall be processed without undue delay and related decisions shall be taken within a reasonable timeframe.
25.3 Technical and organizational measures. The Site Manager shall implement specific mechanisms for the identification and processing of notifications submitted by Trusted flaggers, ensuring an efficient flow of their handling.
25.4. Trusted flaggers must comply with the criteria of competence and objectivity established by the applicable legislation. The Site Administrator reserves the right to verify the authenticity of the notices and to handle them according to established internal procedures.
The Site Administrator implements measures to prevent misuse of the Platform in accordance with Article 23 of the Regulation (EU) 2022/2065 on the Digital Services Act (DSA).
These measures apply to recipients of the service who frequently provide manifestly illegal content and/or repeatedly submit manifestly unfounded notices or complaints through the mechanisms of the platform. If a user engages in such practices, the Site Administrator will issue a prior warning. If the abusive behavior persists, the Site Administrator may suspend the user's access to the platform or to the notice and complaint mechanisms for a reasonable period of time. The period of a user's suspension will be determined by the severity and recurrence of the behavior.
Criteria for assessing abusive use. In determining whether behavior constitutes misuse, the Site Administrator will consider: the absolute number of manifestly illegal content or unfounded notices/complaints over a period of time; the proportion of such content or notices in relation to the total user activity on the Platform; the severity of the misuse, including the impact and nature of the illegal content; and the intent of the user, where identifiable.
Absence of advertising content and recommendation systems on the platform
27.1. The Site Administrator does not publish or broadcast any communications of an advertising nature on the online interface of the Platform. All information published on the platform is strictly related to events available for purchase and does not constitute promotional material. The event organizers are responsible for the content of the information provided about their events and its publication is subject to the approval of the Site Administrator. Therefore, the provisions of Article 26 of the DSA on transparency of advertising do not apply to the Platform, as the Platform does not display commercial communications independent of the events offered for sale.
27.2 Events are displayed on the Website according to certain criteria considered by the Website Administrator to be relevant to consumers, such as the size of the event (in relation to the total number of tickets on sale), the date on which the event is to take place and the venue (city/local). The events available on the platform are displayed according to these objective criteria, without customization based on user preferences. The platform does not use recommendation algorithms to change the order or visibility of the events displayed according to the user profile. Users are not directed to personalized content and the ranking of events is not influenced by the individual behavior on the platform. Users can search and filter events based on the criteria available in the platform interface, but without the platform suggesting content based on automatically analyzed preferences.
28.1. All intellectual property rights over any type of content on the Site (“Site Content”), including but not limited to design, images, texts, graphics, symbols, web graphic elements, and computer programs, belong to the Site Administrator and are protected under the applicable Romanian law.
28.2. By way of exception to the above provisions, the rights to those materials for which another rights holder is explicitly or implicitly indicated on the Site, such as concert posters, artists’ photographs, third-party promotional materials, but not limited to these, do not belong to the Site Administrator.
28.3. Users agree to respect all intellectual property rights held by the Site Administrator and its contractual partners over the Site Content. It is prohibited to copy, reproduce, distribute and/or publicly communicate in any form any of the Site Content, in whole or in part, modified or unmodified, without the prior, express, and written consent of the Site Administrator or its contractual partners, as applicable.
28.4. The Site Administrator reserves the right to take legal action against any person who in any way violates the above provisions.